OSM has built a solid reputation for providing quality products and service.

RESELLER SUPPORT SERVICESOSM provides flexible support options
to ensure that resellers can focus on what they do best.

Reseller Startup Services
The following service is offered by OSM Networks to assist our Resellers in
getting projects finished quickly and customer sites launched smoothly.

Service Includes:

  • Calling/emailing Customer on behalf of Reseller
  • One time email setup for customer based on list provided
  • One time PC setup assistance with new email account
  • Domain setup and/or transfer (on transfers customer must have full admin email access)
  • SiteApex Training (1 hour phone or customer attending meeting)
  • Site Launch 

Reseller Support Services
The following service is offered by OSM Networks to allow our Resellers to focus on new sales following the successful completion and launch of a project.

Service includes:

  • Your own dedicated 1-800 number Canada and US calling
  • Branded Support "Thank you for calling Technical Support”
  • 7 X 24 online ticket system
  • 9am – 5pm EST phone support
  • Use of any customer supplied scripts for any technical, informational or billing related issues

Pricing Options:
Option 1: Pay as you Go
Option 2: Full Support Flat Rate

Outsourced Web Maintenance
No need to hire your own internal staff. Our Website Maintenance programs allow you to budget for a monthly Website Maintenance package and never again be surprised by an unexpected website bill. Better yet, the Website Maintenance Rates are significantly lower than our retail hourly rates.